Policies

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A non refundable deposit is required to reserve an appointment at the time of booking. If deposit is not paid, the appointment will become available to someone else. 

This deposit will be deducted from the total amount due for services provided the day of appointment.

All new clients are required to read over and sign a Policy & Procedure Form, as well as fill out a Client Information Form prior to appointment.

These forms can be filled out via cell phone  (IPhones) or in person the day of your appointment.

All clients are required to show proof of current rabies vaccine prior to grooming appointment.

Failure to do so may result in appointment cancellation. 

Clients must provide a 24-hour notice if needing to cancel or reschedule an appointment.

Failing to do so will result in the loss of your deposit.

If client misses an appointment or does not cancel at least 24-hours prior to appointment and wishes to re-book or reschedule, another deposit will be required.

If a second offense occurs, client will lose their deposit, and be required to pay any remaining balance due for the services booked. Only then will client be allowed to re-book or reschedule.

A new deposit will also be required for new appointments following a second offense.

Pet owners are responsible for keeping pets up to date with flea & tick prevention medication.

If fleas and/or ticks are found on a pet during a grooming appointment, owner will be notified immediately. 

An additional fee will be added to your total. Fee amount may vary depending on severity and amount of flea/ticks found.

This extra fee covers the extra care and attention when dealing with a dog with flea/ticks;

Flea bath, flea combing/picking out, tick removal if any, extra clean up during and after appointment.